Privacy Policy
Effective date: December 17, 2024 · Last updated: December 17, 2024
Introduction
AlterFlow AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
Information You Provide
We collect information that you voluntarily provide to us, including:
- Contact information (name, email, company, phone number)
- Enquiry details submitted through our contact forms
- Account information if you create an account
- Communications you send to us
Automatically Collected Information
When you visit our website, we may automatically collect:
- Device and browser information
- IP address and location data
- Usage data and analytics
- Cookies and similar tracking technologies
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Respond to your enquiries and requests
- Send you relevant communications about our services
- Analyze usage patterns to improve user experience
- Comply with legal obligations
Data Sharing
We do not sell your personal information. We may share your information with:
- Service providers who assist in operating our business
- Professional advisors (lawyers, accountants)
- Authorities when required by law
Data Security
We implement appropriate technical and organizational measures to protect your personal information. Production secrets are stored securely in Vercel and access is logged and scoped. However, no method of transmission over the Internet is 100% secure.
AI and Machine Learning
Important: Customer data is never used to train third-party AI models unless explicitly enabled by you. Any AI processing is done in accordance with your service agreement and applicable data protection laws.
Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Object to or restrict processing of your information
- Data portability
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.
Cookies
We use cookies and similar technologies to enhance your experience on our website. You can control cookie preferences through your browser settings.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated effective date.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:
- Email: privacy@alterflow.ai
- Support: support@alterflow.ai
You may request deletion of your data at any time by contacting us at the above email addresses.