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B2B commerce for industrial and MRO distributors

Built for the counter, not adapted from a shoe shop

Spec search your buyers can actually use, contract pricing, freight and tax that hold up on an industrial order, and a storefront that hands every signal to your sales team instead of competing with them. We build for this trade and nothing else.

145 lines across 24 categories in the demonstration cataloguePairs with our CRM for the same industry

Quote 4417

Quote, not a sale
  • Cut-resistant glove, ANSI A412 at $8.45$101.40
  • Full-body harness, construction2 at $214.00$428.00
Subtotal
$529.40
FreightFree over $500.00
Free
HST (13%)On goods plus freight
$68.82
Total
$598.22

Sent for confirmation. No payment taken, no card asked for.

Working prototype. Invented lines, real arithmetic. The storefront this comes from is software you can open.

Your shelves, online

Every shelf you carry, priced, with the stock state you actually have

Safety and PPE through to fasteners, consumables and pipe. A buyer should meet their own catalogue on the first screen, with a price and a stock state on every line, because the alternative is a contact form and a competitor who published theirs.

Safety and PPE

Head to foot, respiratory, hand and arm

Tools and equipment

Cordless, sockets, torque, grinders

Material handling

Pallet trucks, slings, hoists, casters

Fasteners and hardware

Bolts, anchors, rod, clamps

Industrial consumables

Abrasives, welding, lubricants, tape

Electrical

Wire, connectors, breakers, terminals

Detection and instruments

Gas detection, thermal, test gear

Plumbing and pipe

Valves, fittings, tubing, sealants

Cordless drill driver, brushless

13 mm chuck, three speed, 5.0 Ah battery and case

$349.00kitIn stock

Over-the-head earmuff, NRR 30

Deep cup, twin headband wires, dielectric

$38.95per pairIn stock

Ball valve, bronze full port

1 inch NPT, 600 WOG, blowout-proof stem

$58.95eachIn stock

Pallet truck, hydraulic

2,500 kg, 1,220 mm forks, tandem load rollers

$649.00eachLow stock

Safety helmet, Type 2 vented

Four point chin strap, ratchet suspension

$64.50eachIn stock

Hex bolt assortment, Grade 5

350 piece, zinc plated, 1/4 to 1/2 inch with nuts and washers

$124.95kitIn stock
What this trade actually needs

Eight things an MRO storefront has to do that a normal one never will

These are the problems distributors describe in their own words. Each one carries where it stands with us, because a buyer in this trade has been sold vapour before and checks.

Spec-driven search

Running today

They cannot find the part

Buyers search by thread, grade, class and size, not by the product names your catalogue happens to use. Get this wrong and your busiest support ticket is somebody asking whether you stock a part that has been on the shelf all along.

PunchOut, cXML and OCI

On the roadmap

You are not on their approved list

Large customers buy through a procurement system. If your catalogue cannot be punched into from theirs, you are not a supplier they can raise a requisition against, however good your pricing is.

Contract pricing

Working prototype

List price is the wrong price

Every account has negotiated terms. Publishing list alone tells your best customer the website is not for them, and hiding all pricing tells everyone else to phone a competitor.

Orders into the ERP

On the roadmap

Somebody retypes every order

An order that arrives online and is then keyed in by hand is not an online order, it is a fax with extra steps. It works until volume, and then it produces errors nobody can trace.

Freight and tax that hold up

Running today

The invoice does not match the screen

Heavy and oversize freight, split shipments from two locations, and tax that applies to freight as well as goods. A cart built for consumer parcels gets this wrong on the first industrial order.

Replenishment and managed stock

On the roadmap

The same list, retyped every month

Consumables leave on usage, not on a date. Reorder points, standing orders and stock held to an agreed minimum turn a catalogue into a supply agreement.

Product data and bulk import

Running today

Supplier spreadsheets never agree

Mapped column by column whatever order they arrive in, duplicates flagged before writing, unreadable rows reported rather than dropped, and the whole import reversed in one action when it was wrong.

Quote-first checkout

Running today

Nobody puts a pallet on a card

Terms, freight and stock confirmed by a person before anything ships, with the basket arriving as a real quote a buyer can put into a budget or a tender.

See it work

A price on the page, and arithmetic that survives an auditor

Rebuilt here with invented lines so no manufacturer's name appears on our site. Add a few and watch the quote. The part most carts get wrong is the tax: freight is taxable in Canada, so it applies to goods plus freight rather than to the goods alone.

Catalogue

  • Cut-resistant glove, ANSI A4

    18 gauge knit, nitrile foam palm, sizes 7 to 11

    In stock

    $8.45

    per pair

    12$101.40
  • Full-body harness, construction

    Five point, back and side D-rings, universal fit

    In stock

    $214.00

    each

    2$428.00
  • Four gas detector, diffusion

    LEL, O2, CO, H2S, two year sensor life

    Low stock

    $968.00

    each

    0
  • Flap disc, zirconia 60 grit

    115 mm, 22 mm arbor, trimmable backing

    In stock

    $118.50

    per pack of 10

    0
  • Wedge anchor, carbon steel

    10 mm by 75 mm, zinc plated, cracked concrete rated

    In stock

    $167.00

    per pack of 50

    0
  • Hand chain hoist, 1 tonne

    3 m lift, load brake, forged hooks with latches

    On backorder

    $789.00

    each

    0

Your quote

Subtotal, 14 items
$529.40
FreightFree over $500.00
Free
HST (13%)Applied to goods plus freight
$68.82
Total
$598.22

Sends as a quote request. Stock, freight and terms get confirmed by a person before anything ships.

No payment is taken and no card is asked for, here or in the storefront itself.

Working prototype, demoable. Rebuilt here with invented lines. The storefront it is taken from is real software you can open, with a full catalogue, search, and this same arithmetic. It is a demonstration build, not a live shop.

The assistant

When it does not know, it says so

A storefront assistant that invents a restock date costs you the customer twice: once when the date passes, and again when they stop believing the rest of the page. Ours is given the catalogue to answer from, and refusing is a feature of it.

What have you got for cut protection at A4?

An 18 gauge knit with a nitrile foam palm, ANSI A4, sizes 7 to 11, eight forty-five a pair and in stock. It is the only A4 line in the catalogue right now.

When is the one tonne chain hoist back in stock?

I do not have a restock date for it. None is published, so anything I told you would be a guess. The line shows as on backorder, and a person can give you a real date.

It will not invent a date nobody published

Is that harness certified to the Canadian standard?

I cannot confirm a certification from what I have. The listing gives the configuration and the fit range, not its approvals. Ask for the certificate rather than taking my word for it.

It will not assert a certification it cannot see

Working prototype, demoed live. The exchanges above are written out rather than generated here, so this box does not take typing. The assistant itself is real, runs on the storefront you can open, and is given the catalogue to answer from. The two refusals are the behaviour we care most about: a storefront assistant that invents a restock date costs a customer more than one that says it does not know.

One system, two halves

Everything the website learns, your sales team should already know

This is the reason to buy the storefront and the CRM from the same people. A quote request, a stock enquiry, an account that browses every week and never orders: all of it is sales intelligence, and in most distributors none of it ever reaches a rep.

A distributor who sells online without this loses the thing that made them worth buying from. The website takes the easy orders and the sales team never finds out, so reps end up competing with their own storefront instead of being armed by it.

An inside sales desk beside a wall of parts bins

A quote request is submitted

Running today

It arrives against the right account with the basket intact, so a rep opens a priced conversation instead of asking what the customer wanted.

Someone asks to be told when a line is back

On the roadmap

That is demand, on a named line, from a named account. It becomes a task on the rep who owns them and a number the buyer can act on.

An account keeps browsing and never orders

On the roadmap

The gap between what they look at and what they buy is the most useful thing a rep can know before a call, and today nobody tells them.

Consumption builds a pattern

On the roadmap

What an account reorders, how often, and what they stopped buying. The same intelligence layer that reads the service book reads the order book.

The CRM half of this is a product in its own right, built for the same industry and the same book of customers.

See the CRM for industrial and MRO distributors
Built for a safety catalogue

The listing you are not allowed to sell, and every surface that has to know

Selling safety equipment online carries a duty an ordinary shop never has to think about. When a listing makes a claim nobody has checked, taking it down from the category page is not enough, because it is still in the search index, still on its own URL, and still inside whatever the assistant knows. Almost nobody building storefronts has had to solve that. We have.

Held from sale

A breathing air compressor listing

Grade, filtration and moisture figures were written into the listing without a certificate behind any of them. Nobody had signed off the numbers, so nobody could stand behind them if a buyer relied on one.

The record still exists. It is quarantined rather than deleted, with the reason and the review it needs attached, so the hold can be lifted deliberately by someone who checked, and never by accident.

One gate, four surfaces

The hold is applied once, where products are read. Everything downstream inherits it, which is the difference between a policy and a guarantee.

  • Category listings

    Never rendered, so nobody can add it to a basket.

  • Catalogue search

    Not indexed, so it cannot be found by name or by code.

  • Its own product page

    Not generated at all, so there is no link left to share.

  • The assistant's knowledge

    Absent from the catalogue the model is given, so it cannot describe or recommend a product nobody is allowed to sell.

Enforced, not remembered. A build-time check and a dedicated test fail if a held product reaches a public surface, so it cannot be published by editing one file and hoping the reviewer notices.

Questions we actually get

The awkward ones, answered

Can a customer's procurement system buy from us through PunchOut?

That is on the build plan rather than in the storefront today, and it is one of the first things we would put in for a distributor whose customers are large enough to buy through Ariba, Coupa or SAP. It matters more than most features on this page, because without it you are not a supplier a buyer can raise a requisition against, whatever your pricing looks like. We would rather tell you where it sits than let you find out during a procurement review.

Half our customers are on negotiated pricing. Can we still publish prices?

Yes, and most distributors run both: published list for anyone, and the negotiated price behind a sign in. Published pricing with a live stock state runs in the storefront you can open from this page. The per customer pricing layer, where a buyer signs in and sees the discount they agreed, exists as a working prototype we have demoed rather than as a live deployment, so a visitor clicking through from here will not find a login yet.

Do you take payment online?

The storefront produces a quote request instead, with stock, freight and terms confirmed by a person before anything ships. That is a deliberate fit to how this trade buys rather than a limitation. Nobody puts a pallet of abrasives on a credit card, and a card form at the end of a B2B basket mostly succeeds in ending the order. If your business genuinely needs card payment, we would build it.

Our catalogue is enormous and the supplier spreadsheets never agree.

That is the part we have done most of. The import pipeline runs in production today for a dealer in another industry: supplier spreadsheets mapped column by column whatever order they arrive in, duplicates flagged before anything is written, unreadable rows reported rather than silently dropped, and a whole import reversed in one action when it turns out to be wrong. The storefront you can open is deliberately a small catalogue because it is a demonstration.

Will our website compete with our own sales team?

Only if it keeps what it learns to itself, which is the usual failure. A quote request, a stock enquiry on a line you are out of, an account that browses every week and never orders: those are all sales intelligence, and in most distributors nobody in sales ever hears about them. Feeding them into the CRM is the point of building the two together, and it is why these two products are one system rather than two purchases.

Can customers reorder automatically, or hold stock with us?

Reorder points, standing orders and managed stock are on the roadmap. We have designed that layer in depth against how consumables actually leave a shelf, and the catalogue and ordering path underneath it are real today, which is most of the distance.

What stops an AI assistant from inventing something about a product?

It is given the actual catalogue to answer from, and it is instructed not to invent a product, not to claim a certification it cannot see, and not to invent a restock date, because none is published. When it does not know, it says so. The same content hold that keeps a product off the shop also removes it from what the assistant is given, so it cannot describe or recommend something nobody is allowed to sell.

How long before we see something real?

A storefront you can click, shaped around your catalogue, in weeks rather than quarters. Whether that turns into a build is a separate decision you make afterwards.

Open it before you talk to us

Click through the storefront first. Then the conversation can be about your catalogue and your customers rather than about whether any of this is real.